Privacy Policy
Advanced Cargo Systems Limited (ACS Logistics Group)
Effective Date: 20 February 2026
Last Updated: 20 February 2026
1. Introduction
Advanced Cargo Systems Limited (“Advanced Cargo Systems”, “ACS”, “ACS Logistics Group”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal information across:
Advanced Cargo Systems Limited
ACS Logistics Group
All divisions including:
ACS Air Freight
ACS Sea Freight
ACS Same Day
ACS European Transport
ACS Global Express
All websites operated by the ACS Logistics Group
This policy applies to all visitors, customers, suppliers and users of our websites and services.
2. Data Controller
Advanced Cargo Systems Limited is the Data Controller for the purposes of UK GDPR and EU GDPR.
If you have any questions regarding this policy, you may contact us via the details provided on our Contact Us page.
3. Information We Collect
We collect personal information in two ways:
A. Information You Provide to Us
This may include:
Name
Company name
Job title
Email address
Telephone number
Address details
Shipment information
Billing information
Any information submitted via contact forms or quotation forms
B. Information Collected Automatically
When you visit our websites, we may automatically collect:
IP address
Browser type and version
Device type
Operating system
Pages visited
Time and date of visit
Referring URLs
General geographic location (country/region level)
This information is collected through:
Google Analytics
Zoho SalesIQ
Website cookies
4. Use of Zoho SalesIQ
All ACS Logistics Group websites use Zoho SalesIQ for:
Live chat functionality
Visitor tracking and behavioural analytics
Lead capture
Website interaction monitoring
Zoho SalesIQ may collect:
IP address
Browsing behaviour
Time spent on pages
Chat transcripts (where applicable)
This data helps us improve user experience and respond to enquiries efficiently.
5. Use of Google Analytics
We use Google Analytics to:
Analyse website traffic
Understand visitor behaviour
Improve site performance
Support marketing decisions
Google Analytics may collect anonymised usage data including IP addresses and device information. Data is processed in accordance with Google’s privacy policies.
6. Legal Basis for Processing (UK GDPR & EU GDPR)
We process personal data under the following lawful bases:
Contractual Necessity
To provide transport, logistics and freight services.
Legitimate Interests
To operate, improve and market our services, provided your rights do not override these interests.
Consent
Where required (for example, marketing communications or cookies).
Legal Obligation
Where processing is required to comply with applicable laws and regulations.
7. How We Use Your Information
We may use your information to:
Provide transport and logistics services
Respond to enquiries and quotation requests
Process bookings and contracts
Send service-related communications
Improve our website and service performance
Conduct internal analysis and operational planning
Meet legal and regulatory requirements
We do not sell personal data to third parties.
8. Data Sharing
We may share personal information with:
Group companies within ACS Logistics Group
IT and hosting providers
CRM and analytics providers (including Zoho and Google)
Professional advisers (legal, accounting, insurance)
Regulatory bodies or authorities where legally required
Transport partners or subcontractors where necessary to fulfil services
All third-party providers are required to process data securely and lawfully.
9. International Transfers
Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, including:
Standard Contractual Clauses (SCCs)
Approved international data transfer mechanisms
10. Data Retention
We retain personal data only as long as necessary for:
Contract fulfilment
Legal and regulatory compliance
Accounting and reporting obligations
Legitimate business purposes
When data is no longer required, it is securely deleted or anonymised.
11. Security
We implement commercially reasonable technical and organisational measures to protect personal data against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
However, no online transmission method is 100% secure.
12. Your Rights
Under UK GDPR and EU GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion (subject to legal obligations)
Restrict processing
Object to processing
Data portability
Withdraw consent (where applicable)
Lodge a complaint with a supervisory authority
To exercise your rights, please contact us via our Contact Us page.
13. Marketing Communications
If you have opted into marketing communications, you may unsubscribe at any time using:
The unsubscribe link in emails
Direct contact with us
We will not send unsolicited marketing communications without consent.
14. Cookies
Our websites use cookies to:
Improve functionality
Enable live chat (Zoho SalesIQ)
Analyse website performance (Google Analytics)
You can control cookies via your browser settings.
A separate Cookie Policy may provide additional detail where required.
15. Third-Party Links
Our websites may contain links to third-party websites.
We are not responsible for the privacy practices of external sites.
16. Business Transfers
If Advanced Cargo Systems Limited or ACS Logistics Group undergoes a business restructuring, merger or sale, personal data may be transferred as part of that transaction.
17. Children’s Privacy
Our services are not directed at children under 16, and we do not knowingly collect data from minors.
18. Changes to This Policy
We may update this Privacy Policy from time to time to reflect:
Regulatory changes
Operational changes
Service developments
Updated versions will be published on our websites with a revised effective date.
