Terms & Conditions

1. Company Information

ACS Air Freight is a trading style used by Advanced Cargo Systems Ltd for air freight related services. References to “we”, “us” and “our” mean Advanced Cargo Systems Ltd, trading as ACS Air Freight where applicable.

2. Website Use

The information on this website is provided for general guidance only. We make reasonable efforts to keep website content accurate and up to date, but freight services, routes, regulations and operational requirements may change without notice.

You must not misuse this website, attempt to interfere with its operation, or use it for unlawful, fraudulent or harmful purposes.

3. Quotations and Enquiries

Any quotation request submitted through this website is treated as an enquiry only. A quotation is not a confirmed booking unless we have issued written confirmation and the relevant booking details have been accepted.

Quotations are based on the shipment information provided at the time of enquiry. Changes to weights, dimensions, commodity, collection or delivery points, customs requirements, cargo readiness or airline acceptance may affect price, routing and availability.

4. Shipment Information

Customers are responsible for providing accurate and complete shipment information, including cargo description, weights, dimensions, packing details, origin, destination, commodity codes, Incoterms, customs data and any regulatory or handling requirements.

Where dangerous goods, lithium batteries, restricted goods or controlled commodities are involved, this must be declared before quotation, booking or movement.

5. Customs, Duties and Regulatory Requirements

Customs clearance, duties, taxes, licences, permits and regulatory approvals remain subject to the requirements of the relevant authorities. Unless expressly agreed in writing, the importer, exporter or their appointed representative remains responsible for ensuring goods are compliant for import, export and carriage.

Delays caused by missing documentation, incorrect declarations, customs intervention, regulatory checks or third-party authority decisions are outside our direct control.

6. Dangerous Goods and Airline Acceptance

Dangerous goods and regulated cargo are subject to classification, packing, documentation, labelling, airline approval and applicable transport regulations. Acceptance is not guaranteed until the shipment has been reviewed and accepted by the relevant airline, handling agent or carrier.

7. Service Availability and Transit Times

Transit times, flight schedules, routing options and collection or delivery timings are estimates only unless expressly confirmed otherwise in writing. Services may be affected by airline availability, terminal handling, customs processing, weather, security controls, operational disruption or other events outside our control.

8. Liability and Trading Conditions

Freight forwarding and logistics services are provided subject to our applicable trading conditions, including any standard trading conditions referenced in our quotation or booking confirmation.

Liability for loss, damage, delay or other claims may be limited under applicable trading conditions, international conventions, carrier terms or law.

9. External Links

This website may contain links to external websites. We are not responsible for the content, availability or accuracy of third-party websites.

10. Updates to These Terms

We may update these Terms & Conditions from time to time. The latest version published on this page will apply to use of this website and related enquiries.

11. Contact

If you have any questions about these Terms & Conditions, please contact ACS Air Freight using the details provided on our contact page.